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Mr Smith, Goldsmith & Co
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 Membership Benefits

ANNUAL MEMBERSHIP CERTIFICATE

Introduced in 2004 a certificate to demonstrate to customers that membership is current. Email: services@jewellers-online.org

CHEQUE GUARANTEE SCHEME
Guarantee cheques higher than the card limit
Certegy 0121 410 4100
Email: accounts@jewellers-online.org

COMPUTER PACKAGES
Jeweller specific Software & Hardware
Daren Daniels – Tel 01727 810 509
Email: services@jewellers-online.org
Web: www.bransom.co.uk

CONSUMER DISPUTES
If you ever find yourself in dispute with a customer, the Association is available to offer free advice and assistance. Naturally, we only intervene if invited to do so buy a member, but action by the Association often helps to solve a dispute amicably without litigation.

DEBT COLLECTION
Resolve unpaid debts. No recovery, no collection charge.
Keith Lyward – Pritchard Joyce & Hinds
Tel: 020 8650 1400 Fax: 020 8658 8694
Email: services@jewellers-online.org

DIAMOND REPAIR
Repair written-off damaged diamonds – 5%discount
David Krochmal – Diamond Group
Tel: 00 32 3 233 2169 Fax: 00 32 3 233 9212
Email: services@jewellers-online.org

EDUCATION
The new 'Jewellery Education and Training' programme, which includes JET Valuation Course, JET Management Course and Seminars as well as the New Gemstone Course, provides highly regarded and comprehensive correspondence courses for retail jewellers. Special rates are available for members. For further information please contact Victoria Wingate, Mandy Kelly or Karen Wells on 020 7613 4990.
Email: education@jewellers-online.org

FACT SHEETS
The Association offers information fact sheets, which are available to members free of charge and a list is available on request.
Email: information@jewellers-online.org

GRANT OF ARMS DOWNLOAD
In 1962 the Association was presented with an historic Grant of Arms. Members can display this, as a sign of reliability and outstanding service. The arms are available as glass medallions and as black and white bromides for stationery.

HEALTH & SAFETY COMPLIANCE
Legislation fulfillment, signage, equipment etc. – 10% discount.
Charles Pullen – Seton Corporate 01295 226632
Email: services@jewellers-online.org

HEALTH INSURANCE
N.A.G BUPA scheme (BJGF)
CBG Spencer Lavery Healthcare 0161 920 0594
Email: accounts@jewellers-online.org

INFORMATION HOTLINE & ACCESS
Free. N.A.G. 020 7613 4445
Email: information@jewellers-online.org

INSURANCE
Available to members through our Official Insurance Brokers, T. H. March & Company is a most comprehensive range of insurance facilities and members may rest assured that their insurance is arranged by a respected and professional broker.

INTEREST-FREE CREDIT FACILITIES
Simple to operate scheme available in all geographical locations within the UK, enabling a jeweller to offer an interest-free credit facility to their clients.
Email: accounts@jewellers-online.org

JEWELLER MAGAZINE
N.A.G. members will also receive The Jeweller, a jewellery industry magazine written by the industry for the industry. For further information please contact Anthonty Levy on 020 7749 1700.
Email: anthony_levy@talk21.com

LEGAL HELPLINE
A free 24 hour helpline covering all legal aspects - not just those affecting retail jewellers.
Email: services@jewellers-online.org

MYSTERY SHOPPING
£85 for initial single site review
Jeff Caplan Storecheckers
Tel 0161 904 0164 Fax 0161 904 8170
Email: services@jewellers-online.org

N.A.G. CLAIMS SERVICE (NAGCS)
Hundreds of NAG retailers are now taking advantage of this free service designed to direct insurance replacement business to NAG members. Already used by more than 1000 retailers throughout the UK. Provided by established insurance services group Helphire Group plc, the NAG Claims Service offers you a dedicated claims team working on your behalf. In-house jewellery experts provide independent validation for each item and this hassle-free service ensures you are free to concentrate on other things.
Email: services@jewellers-online.org

N.A.G CAR FINANCE
Options designed with tax efficiency, simplicity and convenience in mind. HSBC can also help with maintenance and disposal, while protecting from the worst effects of depreciation. N.A.G members are guaranteed contract hire rates that will be 1.5% below standard terms and a reduced management fee, down from £15 to £10 per month
Email: services@jewellers-online.org

N.A.G. FINANCE
There are three schemes in partnership with BHF Finance. Business Finance, available to any ordinary member provided they have been a member for at least 12 months. All items of a capital nature can be financed such as computers, cars, point of sale equipment, alarm systems and shop refits. Personal Loans for proprietors and directors, the minimum 12 month membership also applies. You have to state what the loan is for, but you choose how you spend it. Finally, Staff Loans for the purchase of vehicles only, either new or previously owned. All schemes come with very competitive rates.
Email: services@jewellers-online.org

N.A.G. VALUATION DAYS
NAG Valuation Days are an excellent way to promote valuations and give your store some local publicity. Our unique Valuation Day format allows you to offer these exciting and worthwhile events at no financial risk.
Contact Ruth Stubbings on 020 7749 1700 or
Email: services@jewellers-online.org

N:GAUGE
Regular updates on topics affecting the jeweller
N.A.G. 020 7613 4445
Email: ngauge@jewellers-online.org

ONLINE JEWELLERY MARKETPLACE
Polygon is designed to facilitate jewellery retailers and suppliers to buy and sell diamonds, coloured stones, jewellery and watches. It provides UK jewellery retailers with instant access to global suppliers and the world’s largest diamond database with inventory in the region of $2 billion in wholesale value. An open marketplace environment means that keener deals can be struck by retail jewellers, as suppliers compete for their business. Polygon is also used for communicating with others in the industry.

The N.A.G. has negotiated a substantial discount on monthly membership fees for members.

View a demonstration of the Polygon system click here
ToRegister for a 1 month free trial click here

PREFERENTIAL CREDIT CARD TERMS
Specially negotiated rates are available through the HSBC bank.

For further information regarding the accounts clearing house, insurance, interest free credit facilities, preferential credit card terms and any other finance related matters please contact Amanda Reavell on 020 7613 4445.
Email: services@jewellers-online.org

REGISTERED VALUERS SCHEME
Advancing the professionalism of valuers.
Contact Sandra Page 029 2081 3615
Email: rv@jewellers-online.org

SECURITY PRODUCTS
Access to latest technology security equipment e.g. Raidcam and Smartwater.
Email:

SEMINARS
Many jewellery and retail specific topics covered around the country.
Email: services@jewellers-online.org

STAKEHOLDERS PENSIONS
AXA Sun Life 0845 300 3431
Email: services@jewellers-online.org

TELECOMMUNICATIONS
Savings of up to 83% over BT standard rates. Hayley Martin – Uniworld
Tel 0845 458 4510 Fax 0845 458 4509
Email: services@jewellers-online.org
Web: www.uniworld.co.uk

VAT RECOVERY
International VAT recovery specialists Simon Court – Eurocash 01273 325 000
Email: services@jewellers-online.org


Why join the N.A.G.?

The National Association of Goldsmiths is the independent professional trade association for the retail jewellery trade. Retail jewellery establishments which aspire to join are vetted and then, once elected, permitted to display the association's coveted Grant of Arms and make use of the wide variety of NAG services. In return they agree to abide by a code of ethics which are in the best interests of both the industry and the consumer.

The NAG is run by a Board (the 'directors') and an advisory Council. Both Board and Council are made up of members of the trade, are voluntary, not paid, positions, and cover the whole range of retailers from the 'county' independents to the multiples.

Like most professional associations, we act of behalf of our trade and endeavour to promote its well being and a positive public image. This means that the permanent staff (in our offices near Liverpool Street Station, London) are engaged in a very wide range of activities which range from lobbying the European Parliament on details of precious metal marking to sorting out areas of dispute with local trading standards officers. We constantly strive to get a positive balance on jewellery-related features in the media and liaise with the police and insurance companies to help jewellers deal with security and crime.

Some members join because they understand the benefits of a strong professional 'face', but there are, of course, a whole variety of good, though often less altruistic, reasons to join. Smaller businesses in particular respond to our invitation to use us as 'a versatile extra member of staff' and telephone us with a remarkable range of queries. Where can we find a silver plated golfball? Who imports a certain watch brand? I need to make a member of staff redundant, what do I do? A customer is complaining that I have scratched their watch - help!

The Association also publishes a magazine, The Jeweller, which is sent free to members and contains a very wide range of information and ideas.

These days economics are important. Members who use our various facilities to best advantage find that the savings can more than cover their annual subscription costs - not to mention the considerable time-savings. You can reduce your credit card charges and offer interest free credit to your customers at reasonable cost.

When you add in the other advantages of being part of the NAG: the seminars, the publications, the educational facilities, our Registered Valuer scheme, and so on, the constant influx of new members is hardly surprising. With subscriptions costs as low as the equivalent of under £15 per month (depending on the size and number of shops), membership makes sense. For some, however, the best reason for membership is that they take advantage of being part of a group of professionals with whom they can communicate and exchange views on the problems and opportunities which confront us all.