Please help us to make our website better and more relevant to you by providing us with feedback
Professional Jewellers
Our new Management Course is tailored for the needs of proprietors and senior staff and is designed to promote an efficient and profitable business.
Success in retail jewellery management depends on developing skills in organisation, personal and people management.
Topics covered include: appraisal techniques, customer care strategy, handling complaints, leadership and motivation, recruitment and interviewing, delegation and team building.
Participants who complete the programme of studies to a sufficiently high standard are awarded the Professional Jewellers� Management Diploma and are entitled to style themselves PJ Man Dip.
Who should enrol on this course?
Success in retail jewellery management depends on developing skills in organisation, personal and people management. JET Management provides quality training in management skills and is aimed at:
- existing or potential front line shop managers.
- people whose aim is to achieve management status within a larger company.
JET Management operates entirely on a correspondence basis, spanning over approximately 12 months of study.
Each participant is allocated an expert tutor for guidance and advice throughout the course.
Course Content
What is a Manager?
Transition problems, communicating with your team.
Appraisal Techniques
Making appraisals objective, constructive and relevant.
Customer Care Strategy
Know your customers, measure customer satisfaction.
Handling Complaints
How to defuse anger and introduce logic.
Tough Interviews
Disciplinary, counselling, terminating employment, employment law.
Leadership
What is your personal leadership style? Why people follow.
Motivation
Theories of motivation and how to make them work for you.
Personal Efficiency and Time Management
How to plan what you can control.
Recruitment and Interviewing
Preparation, interviewing skills, selection of staff.
Stress Management
Recognising the symptoms to cope with stress.
Team Building
Learn the benefits of team synergy. Making differences work for you.
Effective Training Sessions
How to get the most out of your delegates.
Creating an Efficient Environment
Organising the right atmosphere for your staff and customers.
Delegation
Task setting, objectives and target setting.
Qualification
Participants who complete the programme of studies, and whose assignments are judged to be of a sufficiently high standard, are awarded the N.A.G. Management Diploma. Successful candidates will be entitled to use the status of: PJ Man.Dip. (as long as Alumni status is maintained).
Enrolment
JET Management can be commenced at any time of year.
Entry Requirements
There are no formal entrance requirements although we recommend that you have at least 3 years jewellery industry experience.
Course Fees
| Members Fee | Non Members Fee |
| £408 + VAT (£479.40) | £551 + VAT (£647.42) |
Discount for 5+ enrolments
Follow the National Association of Goldsmiths Education on Twitter
Join the National Association of Goldsmiths: JET Courses Facebook Group